1 Year Warranty Exchange Policy

ALL warranty exchanges require Proof of Purchase.

FixSation Couple’s Vibe is intended for adults only. FixSation, LLC warrants this vibe for a period of 1 year (12 months) from the date of purchase (or longer where required by law). If you discover a defect and notify FixSation during the warranty period and FixSation determines that the vibe had faulty workmanship or materials, FixSation will replace your Couple’s Vibe free of charge, with the exception of shipping and handling.

The warranty covers working parts that affect the function of the vibe. It does NOT include cover cosmetic deterioration caused by normal use wear and tear, or damaged caused by an accident, misuse or neglect. Any attempt to open or take apart the FixSation Couple’s Vibe will void the warranty.

Claims under warranty must be supported by reasonable evidence and the date of the claim must be within the warranty period (12 months from the date of purchase). Please register your FixSation Couple’s Vibe at www.MyFixSation.com and keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

To file your claim you will need to send the FixSation Couple’s Vibe and all of the original contents back to FixSation, with your Proof of Purchase. Eligible warranty claims will be processed within 14 business days. Invalid claims will result in the merchandise being returned to the customer.